Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a partial refund or exchange, or both.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original receipt, warranty card, free gifts, accessories associated with the purchase. 

Once we receive the returned item, we will then give the refund in the same mode of payment that was used in the original purchase. If delivery has taken place, the refund will exclude the delivery fee (as paid),  and non-recoverable payment platform charges. For payment made with a credit card, the bank may take 4 to 6 weeks to process the refund.

This policy excludes deposit, pre-order, flash sales, indent units, purchase with trade-in old e-scooters, display, refurbished, and used sets.

Deposits are non-refundable.

We cannot be held responsible for items damaged or lost in return shipment; therefore we recommend an insured and trackable mail service.

Several types of goods are exempt or non-returnable items:

  • Gift cards
  • Some health and personal care items

There are certain situations where only partial and/or no refunds are granted:

  • Goods with obvious signs of use
  • Goods not in their original condition are damaged or missing parts for reasons not due to our or manufacturing error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mobotmalaysia@gmail.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded or at the discretion of both parties (seller and client).

Exchanges

We only replace items if they are defective or damaged due to a manufacturing error(s). If you need to exchange it for the same item, send us an email at mobotmalaysia@gmail.com and send your item to: Aidaq Services Corp. Sdn. Bhd., Lot 3.30B, Tingkat 2, Bangunan MARA, Jalan Raja Laut, 50350 Kuala Lumpur, W.P. Kuala Lumpu; Tel. number: +6012 616 9034.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Aidaq Services Corp. Sdn. Bhd., Lot 3.30B, Tingkat 2, Bangunan MARA, Jalan Raja Laut, 50350 Kuala Lumpur, W.P. Kuala Lumpu; Tel. number: +6012 616 9034.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at mobotmalaysia@gmail.com for questions related to refunds and returns.

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