Shipping & Delivery Policy

SHIPPING POLICY

1. AIDAQ SERVICES CORP. SDN. BHD. will only send online orders to Peninsular Malaysia address only. We do not deliver to Sabah, Sarawak, P.O. Box address or any international address.

2. All delivery for standard and Collect are applicable for orders maximum 30kg (weight or volumetric, whichever greater). Please place a separate order if your total cart exceeded this limit.

3. Your paid orders will be shipped out from our shop within;

a) 3 – 7 working days for areas of Kuala Lumpur.

b) 7 – 14 working days for areas outside of Kuala Lumpur.

Orders placed on Friday after 12:00 pm and over the weekend will be processed on the following Monday.

4. AIDAQ SERVICES CORP. SDN. BHD. reserves the right to amend this policy at any time without prior notice.

STANDARD DELIVERY

1. In Standard Delivery, our logistic partner with their best effort will deliver your parcel within 3 to 7 working days for Peninsular Malaysia. Delivery to remote areas may require an additional 7 to 14 working days.

2. During peak season / festive periods, delivery may take longer time. We advise you to place order at least 2 weeks in advance before festive periods such as Hari Raya, Chinese New Year, Deepavali, etc to avoid any late shipment.

3. At the time of delivery, you are required to validate the parcel by providing your signature/confirmation to our logistic partner as a proof of delivery. If the packaging is tempered, please check the contents of the parcel and you may refuse to accept the parcel if the content is damaged.

4. If the parcel was unable to be delivered to you after 2 attempts, or if you did not pick up the parcel at a nearby location as instructed to the logistic partner, the order will be forfeited and the parcel will be returned to our shop.

5. Our standard delivery rate: Fixed-rate at Rm107 (subject to the changes without prior notice) throughout Peninsular Malaysia.

6. Get FREE DELIVERY or LESS CHARGE DELIVERY within Peninsular Malaysia during the promotional period.

HOW TO TRACK YOUR ORDER

1. Once your order is packaged, we will send an email with your tracking information OR when your order is ready for pick up. 

2. For pick up, customers are required to confirm the date and time after getting notice from our customer service via Whatsapp. Any representatives can collect the parcel, as long as they are able to present the notification Whatsapp to our customer service.

3. If there is an unfortunate event of a delay, it will be reflected on our partner courier service website. In the event that you have not received delivery updates within a week after receiving the confirmation email, please contact our customer service via email (mobotmalaysia@gmail.com) for further assistance.

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